Privacy policy

Privacy Policy

Last updated: May 11, 2025

At Dulcis Heaven, we value your privacy. This policy explains how we collect, use, and share your personal information when you visit or interact with our website (dulcisheaven.com) and services ("Services").

1. Information We Collect

  • Direct Information: When you place an order or contact us, we collect details like your name, email, shipping address, payment info, and account details.
  • Usage Data: We automatically collect data about your device, IP address, browser type, and interactions with our site through cookies and similar technologies.
  • Third-Party Data: We may collect data from third-party services like Shopify or payment processors to complete transactions.

2. How We Use Your Information

  • To Provide Services: To process payments, fulfill orders, and manage your account.
  • For Security: To prevent fraud or illegal activity and ensure site safety.
  • For Communication: To respond to your inquiries and improve our services.

3. Sharing Your Information

We may share your data with:

  • Service Providers: Vendors handling payments, shipping, and customer support.
  • Legal Obligations: To comply with legal requirements or in the event of a business transfer.

4. Cookies

We use cookies to enhance your experience. You can control cookie settings in your browser, but disabling cookies may affect site functionality.

5. Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

6. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

7. Security Complaints

We take measures to protect your information but cannot guarantee absolute security. Always protect your account credentials.

8. International Transfers

Your data may be processed outside your country, including countries with different privacy laws. We ensure adequate protection through agreements like the EU's Standard Contractual Clauses.

9. Children’s Data

Our services are not intended for children under 16, and we do not knowingly collect their personal data.

For any questions or concerns about your privacy, please contact us at the details provided above.